I too had the problem of dead pixels and I sent an email to Lenora at BMW NA. Within two days, I received a phone call from BMW NA extending the goodwill offer to me, including no cost for the labor. I simply made an appt. with my dealer and got it replaced. One thing I would say though, is that if you have guage rings you installed, you will need to advise them up front to have them remove before the old cluster is discarded. However, they may choose not to replace the rings in the cluster, but return them to you instead.....depending on the technician that works on your X. All in all, the response and service was excellent.