I would have to disagree with that, I have the exact opposite feeling. BMW is much worse service / customer service wise than Mercedes. We've had quite a few benzs and this is the first bimmer, and even though I love my BMW the replacement will more than likely be another benz just because of the service I receive from MB (and btw, my BMW is more expensive than my MB(s) ).

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2006 BMW X5 4.8is Lemans Blue/Beige/Dark Maple
-Nav, Comfort Seats, Heated Steering Wheel,
Rear Airbags, AUX Input
2009 BMW M3 Space Grey/Black/Carbon
-all options