Your software version is 3-1/21 (v2.1) and VERY VERY old.

Before you do anything else, upgrade your software. The latest version is 3-1/63 (v6.3).

It will make many problems go away. and it will give you much nicer, smarter looking graphics. Totally different look, much more modern.

The Telematics screen is in the Service Menu. To access the Service Menu select Set, then press and hold MENU until the Service Menu appears. Then select Telematics, this is where you see the settings that NavCoder programs.