Originally Posted by ChitownX5

I know you guys are big fans of the ice>Link Plus, but this system has been nothing but a nightmare for me. Maybe these issues are specific to the unit I have FW BB2 (upgraded from 2B1) or my X5 (2005 w/ Nav and DSP) but I have been unimpressed. I’m not sure if it’s worth it over the BMW/Apple iPOD connection. At least that option doesn’t promise text display and under deliver. I’ve experienced everything from the radio drop off issue, to reduced volume when a song starts to no access to the set up menu which means no way to turn on the text display.

Tom at Dension appears to be concerned when he responds to my emails. He responds to every other email I send for assistance and Dension tech support seems to uninterested – offering only canned responses to my requests for assistance.

It’d been nothing, but an ordeal since I ordered the ice>Link. I was charged for the RadioShack DSP converter when I ordered the ice>Link even though it was not required for my 2005 X5. Tom helped me return the part for a refund, but I was never offered a return shipping refund.

Tom is now shipping me a replacement unit of the ice>Link to hopefully rectify the problems I’m having. Hopefully this unit will work and Dension will reimburse me for my shipping on the Radio Shack DSP unit and on the old ice>Link.

I’m really surprised at how much slack you guys are cutting Dension as you guys seem to be perfectionist like myself and expect only the best of or for your BMW’s. I feel Dension is using us as guinea pigs.