Thanks for all the input guys. I had an appointment for this last visit and still ended up with an enterprise surprise. I will deffinately check out the other dealers in San Diego. Harloff BMW is privately owned and may have their own policies about customer service. I have been told that at least one of the three other dealers in town is BMW owned. You would think with four dealers to choose from they would be competing for your business. Even if you didn't buy from them you may in the future, and they must make something on the warranty work and accessories.