Originally Posted by SANguru

you guys are pretty funny... Having done business with the same dealer for my past 10 BMWs, I'm on a first name basis. I don't have to set an appt any more to bring the car in for any type of service. I just give them a quick call the night before. I show up and I get my usual 745i and now 750Li loaner.

If I'm too lazy to say slap on an exhaust in my garage, I bring it in after- hours and the shop foreman/ one of the techs I work with let's me put it on the lift and helps me install mods...

of course, this relationship took over 10 years to develop and pretty much started out with E36 M3 in 95.. but take it for what it's worth... you take care of them over time, they take care of you... that's how the world works...

my 2 cents..