Took the car in for the upgrade. They kept it for three days in part waiting for a latch to be replaced per a recall.

When I picked up the car, they had not upgraded the software. They claimed they did an upgrade per a recall notice, but when I pushed about the upgrade mentioned in the service bulleting, they admitted they had not performed that upgrade (despite my specifically giving them the Service Bulletin number when I made the appointment and when I dropped off the car).

It gets worse. Whatever upgrade they did perform: (a) wiped out saved preferences; (b) resulted in the steering wheel no longer rising when turning the ignition off; and (c) the rearview mirror compass freezing on a direction of NE (after recallibrating, this is now back to normal).

Worst of all, I have the rear entertainment package, which worked fine until this morning. I inserted a new DVD for my daughter and the screen said it could not read the DVD. Moreover, I cannot eject the DVD. Powered off, on, pressed eject, checked menus, etc. - I cannot figure out how to get it out. If anyone has any suggestions, my 2-year old would appreciate it.