1. My friend took her 3 convert in for service. Some how the service guys cut the cord that goes to the hood latch. So there was no way to open the hood back up.

2. Service center sent my mom's CD changer back to Germany for replacement...full of CD's. She still hasnt gotten them back..that was almost a year ago.

3. When expressing slight concern over getting a bare bones cobalt as a loner when I brought my X in, the enterprise woman told me, "well it will make you appreciate your BMW that much more when you get it back."

4. Dad brought his benz in because the brakes were failing. Saw the service guy jump in to take it around back. Then heard a crash sound. Service guy comes back up front and says, "you brought it in for the brakes didnt ya?"