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Originally Posted by trueX5er
maybe the backlight is dead? Shine a powerful light onto it and see if you can see anything.
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The flashlight trick didn't work...her screen is glossy, so that may have something to do with it.
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Originally Posted by Dataready
Can you hear windows (if you are runing Windows) booting, if so, try to push at the same time the (Fn) it is the key on the left lower corner of the keyboardnext between the Ctrl and the Alt key and the F5 key on top (it has agray icon of a monitor and laptop) you could have by mistake turned the display to external monitor function. One more thing you can try is the sme Fn key in combination with F6 or F7 that is to decrease or increase the screen contrast. good luck
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She said that she never hears Windows booting up. So I guess that wouldn't work.