Considering that the car is made in the USA it really is amazing that BMW NA service centers know so darn little about it. The opposite should be true, X5's in Germany should be frustrating owners with info coming from the US, not vice versa! Other markets get additional (some would argue better/nicer) interior/exterior options that we don't get even though the car is on a US production line!

There is a great photo BMW once put out of the 100,000th X5 (or something like that) coming off the assembly line in Spartanburg. It was an Individual Edition with all the Marine-look stuff and gorgeous wheels on its way to some lucky owner outside of the US. Too bad someone didn't "accidentally" re-route the car to a US dealership. I'm sure the service advisors would spend weeks scratching their heads wonderin' what this new-fangled thing is supposd to be... what with the rear seat 'advanced' DVD system, them special wheels, the perty custom paint, etc.

I've owned BMW's for years (decades really) and I honestly feel that every time I go to the dealer the service advisors, salespeople, etc. know less and less about the cars and I often want to ask, just why is it that you work for/on BMW's if you really don't care about them?

Last point of note about the obvious screw up in the new X5 manual. The Euro accessories brochure for the old X5 has a few interesting accessories that not only no US dealer knows anything about, but the BMW in Munich has no clue either! No part number is listed and evidently they can't figure out how the items got into the accessories brochure!