Interesting, I just had an issue with one set of headphones. I replaced the batteries, no luck, switch the headphones from B to A, no luck. One call to Lawrence and a quick drive over to Parkview BMW here in Toronto and I walked out with a brand new pair of headphones. No hassle, no problem...nothing but great service!

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2011 550xi Carbon Black/Oyster, M-Sport, Premium Package, Technology Package, Electronic Damper Control, Dynamic Drive, Comfort Access, Active Seats, Surround Cameras

2013 X5 5.0 Space Grey/Black, M-Sport, Premium Package, Technology Package, Comfort Access, Surround Cameras