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OK, so I did end up getting a response from Leonora after sending another email. A customer service representative by the name of Elaine (who is very nice by the way!) contacted me shortly there after. After playing phone tag for a while I explained to her to my situation, she told me that I would have to have a dealership diagnose the problem for them to consider my case for the goodwill program. So I brought the X5 into Chapman BMW of Scottsdale today. I discussed this with my Service Advisor (who I actually had met before at the Power Toyota Dealership in Tempe). He told me they would check the car out and contact Elaine at BMWNA. So I am waiting for someone to call me.
Anyway, I have a sweet brand new 5 series to rock until this all get's sorted out!
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