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Originally Posted by mtang
My 4.8 X5 is 2 months old and it's been in the shop for 2 weeks now and counting. I took it in because the instrument cluster warning lights would suddenly go out, then after awhile, they would light up like a christmas tree, then go out again.
At first they said it was some sort of battery that had gone bad causing the instrument cluster to reboot. Then they ended up replacing the entire instrument cluster. Then they couldn't program the new instrument cluster into the computer. Then they replaced the computer hoping that it would allow the instrument cluster to program. No go. Now they're replacing the computer again, claimimg that the 1st replacement computer was bad.
I think they have no clue what the problem is and they're just replacing things hoping that something would work. I bet that when I get the car back, it would have more problems than when I originally brought it in.
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Well, got my car back after almost 3 weeks. Turns out they replaced my instrument cluster, then replaced another computer module twice and finally got the software to program. Now I have version 25.1.1 in my car, which works better on the Nav. Allows me to search by name now. But the steering wheel position is now messed up. Instead of moving up when ignition is turned off, it moves down. You can't set the memory setting on it anymore, if you press the seat memory, the steering always comes back down to one set position. I have to move the steering everytime I get in the car now. There was another thread on this forum where others had seen the same problem with the latest software. So I'll wait a few weeks for them to fix the software before I complain to them again. I'm afraid they'll keep it for another 3 weeks.