She said..."The remote lock is still not functioning properly (it locks when I touch the handle but does not unlock)"
this indicates Comfort Access.
But in either case, DONT put your keys inside the car if you have a child. All I can figure is the kid hit the remote button, or maybe when she "threw" her purse in the car the button was hit causing the doors to lock
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2013 X5 35i M Sport
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