Not exactly. In my view, i like to explain my problem and see if they will address it without my intervention. If they miss the mark i will then suggest that "I've heard" ect ect then see if they are willing too work with me. If not then i try to explain the issues as you have done. But you gotta know that some SA's don't know a lot about common problems related to your vehicle so i guess saying to the SA " i know you may have heard about these issues may let him be smarter then he really is. 
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Originally Posted by jwilburn
I dropped off the X today to get my steering squeek looked at. Also wanted an alignment if needed and then for them to look at the never-working passenger side mirror.
When talking with the SA, I also asked if he could looking into if my car has had the water pump replaced and if the transmision software was updated since mine is a CPO and just wanted to make sure I knew the history of common issues.
Well he kinda looked at me funny when I asked about this. He also kinda seemed puzzled that I mentioned how the mirror is a common problem for E53's as well as what I thought the steering issue was. So my question is...is it best to just act dumb sometimes?
Clearly after living on this site as much as some of us do, we clearly are going to pick up on a few more things than others. I certainly dont know everything but would like the chance to open up a dialog with the service rep. But maybe I should just say "here, its broke, figure it out" and thats it?
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