I am beyond pissed.

I am also going to file a complaint with my states Insurance Commission and the Dept of Motor Vehicles. The glass shop owner told me that he would assist me in making a claim against my insurance. I asked him why my insurance should pay for his neglect...he just stared at me.

What is also interesting is the glass guy is an independent company that pays the shop to prey on people coming in for motor vehicle inspections. I thought the guy worked for the inspection company...he told me "you have a chip in the drivers view that needs to be fixed" implying that I needed to fix it to get my Inspection complete. Im sure my dept of motor vehicles will have an issue with this and will likely fine the shop.

This guy is not prepared for what is coming!

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2013 X5 35i M Sport