I ignore their ratings. Due to reliability factor Honda/Acura and Toyota/Lexus will always be on top of their list.
Historically they have never liked BMWs.

They still think it has stiff suspension as they compare with the Lexus and Acura.....and they criticize the running boards. But they do like the "handling, smooth engine, comfortable seats and impeccable fit and finish".

BMW X5
HIGHS | Handling, smooth powertrain, front-seat comfort, fit and finish.
LOWS | Ride, unintuitive controls and shifter, tiny third-row seat, delay for rear camera, two-step ignition procedure.

On the shifter
DUMBFOUNDING DUO The X5’s electronic shifter rivals the iDrive driver interface in confusing drivers. You need to deliberately push the top button on the shifter to put the vehicle in Park. You need to push the shifter forward to put the vehicle in Reverse from Park.