It never was good to begin with. My parents use AT&T (formerly Cingular) and their phones and service always ended up being cut off (fewest dropped calls my a**) or they wouldn't be able to hear each other. Thankfully I use Verizon and I believe they are the best in terms of quality and service. Frankly with so many people admitting VZ is better, I don't know why more people use VZ.