when i got my my 02 X5 about 10 month ago i only got 3 keys, so i told the sales guy that i need the Door and ignition key (th4 key) he told me he would get it for me free of charge, i called him a few times and all he tell me is that it has not arrived. and 10 months later i`m still waiting. BUT you know how they had and offer that they make the first payment when you buy the car, well they made 2 payments for me by mistake, and now they want me to pay them back the second payment, so i told they when i get my key that i was promissed i will forward they $750 to them last time i heard from them was 4 months ago