I too am having problems with my new X5, albeit with the DVD entertainment system, and I too am amazed by the attention my dealer is giving me. He also went as far as give me another X5 (a 3.0) with DVD entertainment to drive while they troubleshoot mine. I guess with us buying a generation 1 vehicle, we take some risk of being guinea pigs, but if BMW steps up to the plate and provides us with the rapid, priority support we deserve it makes it more painless. After all, it's in BMW's favor to sort out these problems as fast as possible so as not to tarnish the reputation of a new product in their line.

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BMW - X5 4.8i w/all US options packages, 19" Y wheels, White/Tobacco, Huper Optik 50% tint
Mercedes Benz - E320 CDI Park Assist, NAV, Folding Mirrors, Premium Sound, Voice Command, Sunroof, Auto Rear Shade, Bi-Xenon