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Originally Posted by X5FX
I called them twice about issues my dealer couldnt/wouldnt resolve. Within 1 hour of the phone call to BMW NA (on both ocassions) the dealer called me back and resolved my issue.
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Good to read...on my two occasions that the head patters from
Montvale got involved, it took considerable negotiating and
continual pressure to get the stlr to do the job; the ultimate
hand off from the "help line" was that "each dealer is an independent
business" and that "BMW NA was simply trying to identify the issue"...
Edit: maybe they are more proactive or "enabling" these days.