It sounds like you have a great service dept. How far upstate are you. The minimum wait in my area is 3weeks for service unless you declare it an emergency. Since I grew up around cars(dad owned a gas station and body shop in scarsdale) and my warranty is expired, I do most of my own maintenance now. I started a small auto repair business back in the ninties when I was in san diego after hearing a horror story from a young lady that got ripped off by a shop.