I bought a new X5 and mine did not come with the First Aid kit either, I also saw it in the owner's manual and was puzzled. The red light is a simple LED, that can easily be replaced without going to the dealer, however you may need to order the LED from the dealer, could'nt be too expensive. As for the info center on the dash, yes those can be repaired. However, generally this requires a new display, I have heard of some that send them off to be repaired though. All X5s, atleast in Florida, do not come with a front license plate bracket, however that is something you can order from the dealer. My dealer tried to install my license plate withonly two screws as well, I refused and made them use four, they had to order the other two, lol. Your steering wheel should tilt up, down, in, out no matter what the situation. That is something your dealer will probably have to look into. Hope this helps