Your policy is also only as good as the SA / technician who handles the call with WD FWIW in my experiance.

I had a mixed experience with WD but this was the 1st time I used them when my water pump went south on me. Their customer service was rude as well....I emailed my *cs* issue to my sales rep who in turned CC another customer service manger who was going to call me re: my CS experiance. Never got a call back.