Glad you had a good experience. My experience at BMW has always been great. No damage has ever been caused by any dealership and they always repair my ride professionally, and so far have always provided a loaner. The one body shop repair i had done was excellent and not done by a Mercedes body shop.
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Originally Posted by mrkbbd
In my experience w/ both brands, this is the case, but the experience at the Mercedes dealer is 10000x better than at the BMW dealer. And I think my Benz dealer has actually broken significantly less than my BMW dealer. At the Benz dealer they at least attempt to fix things (by replacing it) and at the BMW it's either cannot reproduce or bring it back next time, also both dealers have scratched my cars (BMW did it 2 times actually) and the Mercedes dealer handled the situation significantly better, for the BMW I ended up taking it to the Mercedes dealer's body shop b/c the BMW one is horrible.
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