Originally Posted by Quicksilver

He's probablly correct. I don't believe trying to get bluetooth hardware to communicate together especially if a device hasen't been tested by BMW is a customer service issue necessarly. The problem may have so many twists and turns that it can be difficult to acertain where or what is going on when trying to get them to handshake. I have heard that some SA's will look into it but when mine didn't work at first i didn't even consider asking them about it because it wasn't on the list.

What I did do is post the question as some have right here on X5World and I learned that some BMW's have bluetooth equiptment that is compatable with some phones while other BMW'S have bluetooth equiptment that is compatable with still other phones and so on and so on. I did get good answers based on my vehicle and it worked out. In some cases though it dosen't.

As with all questions of this nature it is best to do as much research as possible then provide as much information as possible when posting. That way anyone with the setup you have may be able to pass on some useful information.