Hi this is TrueX5er with AppleCare can I have your 12 digit Serial number and first name please?----I'm sorry, I'm going to have to transfer you to a specialist, please hold.
Hi this is SuperGreg, software specialist, can I have your serial number?
edit: I have an idea! lets make an "official Apple Computer thread" and merge this and the "MacBook" thread into it...then we have a one stop place for everything!
