To add, I have been very patient with everyone throughout the entire process from initial order through today's service.

I originally ordered my E70 mid October 2006 with a expected delivery date of late December or early January. Then the date became late January, then early February, then late February, then early March, and finally took delivery in mid March. My salesman told me I was one of the only people that did not call every day asking for a status update and did not press for an explaination. I let him know I understood that it was out of his hands and he had no control over delivery schedules. I was the model customer. The night of delivery, I waited almost an hour so that he could close a sale. I patiently waited in the showroom since I know each sale was important and he had commision at stake.

During the first service call, I went a week without a vehicle and took a loaner the beginning of week two. I called once for a status update but otherwise let the dealer do their work. More than half of the item were "could not duplicate" and not addressed. That service call, led to one item actually being broken.

For the second service call, I spent an hour cleaning the loaner car to clean up some of the grime left by previous drivers. Again, I did not press them for explainations every day. I patiently waited for status updates every few days. Still, my issues were not fixed despite promises that everything was thoroughly tested.

After 30 days of the vehicle being out of service, I called corporate to ask about acceptable levels of service. They got me a service appointment ASAP. The third service is where I was angry but calm. Being lied to automatically puts me off and to have a SA practically suggest I'm an idiot is too much to stand. Then the added insult of having parts slapped together willy nilly led me to call corprate over the long weekend.

Today, I refused to deal with the last SA (who replaced my original SA as he has left for a new job) and requested a new SA. This person seems more knowledgable but I am not confident everything will be addressed. So here I am without a vehicle (no loaner or rental provided this time) while I await the latest fix.

Hopefully this present a clear picture of the patience I have shown over the past two months.