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Originally Posted by proveg
Something that was on my mind.
What if something happens to the car like a scratch or in Quality Assurance they find something not perfect or see some of the bugs some people reported on delivery, would they send the car back to fix those minor issues?
When I got my X, I noticed a little bit of residue (barely any) from buffing or polishing under one side of the hood, I am wondering if they had to do it at some point to correct something on the paint.
In any case, could any of that delay the delivery for a day or two?
What if they find something more serious like with the frame or water leaking in, etc.. do they attempt to fix right there or build another car for customer and work on the defective one little later?
OK, in any case I had my car in NY about a week after it was built, so keep your hopes up, it will be here in no time.
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I've been on the Oxnard VDC (VPC) tour twice and they do indeed have a full body shop, as well as a mechanic shop to deal with any damage or problems with the car. When the cars first arrive the first step they go through is a special car wash to clean the Cosmoline protective wax off of the surface of the car. Actually all models BUT the X5 go through this step.....the X5 doesn't have to because they wrap it in protective plastic at the factory instead of spraying it with Cosmoline (see pic). Next they install the latest Progman/CIP software (in cases where there is a newer version than what was installed at the factory). Then they inspect the car for any damage. Minor dents are removed by a specialist.......there is a German guy that does this at the Oxnard VDC....I think his name was Klaus. If there is damage more than just a dent then the car is taken to the body shop to be repaired. Also, on some cars they install Aero kits at the body shop if the dealer or customer has comfigured the car that way. If there are any mechanical problems then it would go to the mechanic's facility there. At the end they remove any visible swirl marks with buffers, put the manuals in the car, and put the window price sticker on. Then the cars are ready to be taken to the dealer. They park the cars in the lot as they wait for trucks to take them to the final destination (dealer).
If any of the cars that have been damaged are ordered customer cars (already sold) they have to notify the owner of the damage, but I'm not sure what happens if the damaged car is just dealer inventory cars. So any polishing residue you might have seen may be something that was left behind when they used a swirl remover......it doesn't necessarily mean that there was any damage on the car.
