Originally Posted by drod

Manhattan BMW has no customer service skills.... I walked in dressed in my usual business suit... discussed the potential sale of an 08 X5.... already knew what options i wanted, SA said she would get back to me on options and trade-in info... never did... went back a week later.... got the same answer.... again no call or e-mail...

stopped by again two weeks later... still no info... but this time receive a "trade-in dept takes forever to get back to us" answer.. gave up and headed for Westchester BMW...

there..i got trade-in info on the spot, negotiated a good price, good great finance rate, and was able to place order right then and there...

a month later i got my new X5 with all the toys!!!

My suggestion is to leave the city of cold hearted snobby dealers and head north where they have larger selections and are more family oriented.