I have purchased, previously, a ford explorer 1998, a honda civic 2002, a ford truck F150 2007 all brand new from the dealers. I never took them in for service. I did all the maintenance. Never had any issues. Sold the explorer and the honda last year and got myself the X3. I still have the F150 and have no issues with it. I'm sure they must have some honest guys working at the dealers, but so far I've had no luck with them.