Mods,

Please feel free to close and/or delete this thread (at the very least please change the thread title to reflect the change in situation if possible). Dice Electronics has been in contact with me and the problem has been resolved to my satisfaction. They really came through, showing that they are a customer-focused organization. They made me very happy.

Jessie (their sales manager) spoke with me and resolved this quickly. I just received confirmation that they are overnighting me a new DICE Silverline module to replace the defective DICE HD module, and will take care of refunding the difference in price to my credit card. She has really made my day, turning what started out as a bad customer experience into a very positive one.

I am now just as happy with Dice's customer service as I am sure I will be with their products. (I've been very anxious to get it installed... guess I'll have to wait one more night!)