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Originally Posted by rufusdedog
You have to really pull on the cable with the tool to release it. If I remember right, it's about 3-4 inches of cable that will pull out.
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Yep, it takes a bit of strength to get it to release. Maybe you should try pulling harder.
The last time mine got stuck the dealer said it might have had something to do with the cold - it was -17 that night, with another X5 being brought in for the same problem.