If the dealer didn't fax your application to the assist office, it won't be set up. Try it in a day or so. It took me two days to get everything correct. They could pin point my location and what I was driving, but my name and other info hadn't been loaded into the system.....Phil

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2011.5 Dinan ///M3:
SSII DCT
Competition Pkg
Convenience Pkg
Premium Pkg 2
Heated Seats
Enhanced Premium Sound
Black Kidney Grills
BMW M Performance Steering Wheel
BMW Carbon Fiber Performance Spoiler
BMW Aluminum Pedals
Dinan Exhaust
Dinan Mid-Exhaust (x-pipe)
Dinan Carbon Fiber Intake
Dinan Performance Tune
Dinan Pulley Kit
Dinan CH-R Wheels
Dinan Carbon Fiber Strut Tower Braces
Arkym Front Lip
Carbon Reflectors
Lux H8 V3
Brembo 365mm BBK