Here is an update. I decided to call TireRack directly and speak with another sales rep who looked up the backorder information and quoted me a more realistic 6-8 week delivery time and also correctly said that it was an approximation window. Now the question is why I was not told that yesterday when I purchased the tires.

Here is where customer service really matters. I've had the rears installed this morning and the driven home so I'm not really in a position to remove the rears and put back on used tires with nails in them to buy another brand. My local guy says he can get two directly from Bridgestone who has 3 in stock but it would cost me about $300 more than I already paid TireRack.

The right thing for TireRack to do now would be to contact Bridgstone and acquire the last remaining tires to complete my order or call around their contacts to see if they can dig me up two of these tires.

I'm open to any other resolutions to my delema because I'm not going to drive with mismatched brands and I can't go any more than 2 weeks without posing a danger to myself and family.

This is really a defining moment in customer service...I'll report back and let everyone know how this situation was resolved.

BTW...I've dealt with them in the past and the experience was fantastic. Now that there is a problem, how they respond really defines a company.