When you spoke with Hyatt, did you speak with the Corporate offices, or the Hyatt you stayed at?

We own a few Hotel franchises (mostly lower brand, such as Days Inn and Best Western) and if you ever have any problems speak with the front desk clerk first, then if the issue isn't resolved then go directly to the Corporate offices. We recieve the complaints either the same day, or the following business day. They then usually give us a week to resolve the problem, and if we do not, then the corporate offices will fine us daily until the issue is resolved.

I'm glad everything worked out for you, but next time try not to go straight to the CC company. Nine out of ten times, the hotel will provide proof that you did indeed stay here, and in the end it hurts you both (their reputation and your credit rating).

-Amar

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