Wish i'd read this thread before taking my car to the dealer.

I've had good experiences with WD on previous repairs - 1 at indy for replacement of the AC fan. No drama, in and out. The other at Darien BMW for a transfer case problem. The SA at Darien worked with WD, though I did have to jump in a few times to push WD on the claim. It was a >$4000 job, and WD paid it in full. The SA was actually pleasantly surprised.

On to my current situation - i took it to port chester BMW, because they're able to give me a loaner. I brought it in for door lock working intermittent, cluster (dead pixel), and shuddering on hard braking. SA was willing to work with WD. Expecting the same from my experience at Darien, it wasn't to be.

I was made aware of the labor hour + parts cost differentials. PC will not install parts that's not from them, and their labor hours are higher than what WD is quoting (from Alldata).

I cancelled the cluster job (will take that to indy instead), since BMW OEM is >$650, and WD can get it for around $350.
I've to pay $160 oop for new control arms. There's a 1.75hr labor discrepency. WD is not covering the tax either.

At this point, I've asked the SA to gather and provide verification on the BMW labor hours, as after speaking with WD, they said they'll adjust if the verification's approved (seems a bit open ended). I'll also chase up why tax is not covered.

Moral of the story, I still endorse WD (i got my money's worth thus far), nothing against PC BMW, overall service is positve, but it's just circumstantial under different policies. Find a good indy to work with instead so there's less chance for red tape.