Wow, Heli I can't believe they've gone backwards in V14. Quite disappointing given we had to wait this long for it.

Have you checked other V14 maps (eg Tom Tom) to see if your streets are in there? If they are, then I wouldn't be surprised if BMW have stuffed up again.

Is the V14 much improved over 13? Any new additions eg speed cameras?

Good luck with getting the refund, hopefully they will oblige.