From what I have been reading, keep in mind I have been with the company for 2 months now, I will agree there seams to be an issue in that area. I was brought in to assist in sales/QC/CS. I will do my best to bring you guys/gals the best products for the price on the market. I won't let a system out the door unless it’s good enough to go on my vehicle. This is a major change for us and now our customers can come to me with any issues. Response times will be as fast as I can but as sales are increasing times will vary but I will get back to you as soon as I can.