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Originally Posted by DWill
First thing he said was there wasn't an upgrade. Hmmm, I said; I don't think that's right, I pretty sure there is. He said he'd check on it.
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Standard reaction. They don't read every tech bulleting, svc manager is not always up to date.
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Originally Posted by DWill
Long story short I get a call a few hours later and I'm told that in fact there is an upgrade available (imagine my surprise). But he tells me BMW service doesn't cover the upgrade unless there is a SB that says it has to be done.
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Standard BMW global policy.
If the customer has no complaints or faults regarding the nav, they don't touch it. Otherwise, they waste time and effort and possibly create problems (they are very nervous about updates, all the newer cars have major hassles with failled updates for no explicit reason)
Only if the dealer is 'friendly' will they do you a 'favour' and upgrade the nav.
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Originally Posted by DWill
The "advisor" calls me to tell me that he spoke with BMW and they tell him that they don't recomend the upgrade. Why is that I ask? He tells me that BMW told him that there are problems with the graphics in the upgrade.
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I don't believe any users have suffered problems... but BMW may be right - if their source is correct