Interesting chain of events. A few comments:
1. It's amazing how many service advisors either don't know these things or are just playing dumb, my guess is the latter.
2. The SIB specifically states that it's not covered under warranty, so you definitely got lucky. He could have shown you the SIB and told you no, unless you want to pay $ for the work.
3. Never heard of any problems, but if that is the case then V31.1 should have been out by now, or is coming very soon. If no V31.1 in the next 6 months, then I'd say it was BS.
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Originally Posted by DWill
Ok, so here's the deal.
Today I took my X3 in for its first service and to get a few minor problems fixed that have popped up since I got it.
I asked the service "advisor" if they would run the upgrade to the Nav system ( 07 X3 picked it up Jul 07 ).
First thing he said was there wasn't an upgrade. Hmmm, I said; I don't think that's right, I pretty sure there is. He said he'd check on it.
Long story short I get a call a few hours later and I'm told that in fact there is an upgrade available (imagine my surprise). But he tells me BMW service doesn't cover the upgrade unless there is a SB that says it has to be done. Hmmmmm I say.
Well without going into all the details a few phone calls later to other folks a the dealership and Viola, the upgrad is magically covered...
End of story right....
WRONG...
The "advisor" calls me to tell me that he spoke with BMW and they tell him that they don't recomend the upgrade. Why is that I ask? He tells me that BMW told him that there are problems with the graphics in the upgrade.
So, my question(s)...
1. Have any of you that have the upgrade installed had any problem with the graphics? If so what.
2. Is there any real difference in the latest version -vs- the imeditate prior version?
Thanks for you help, and beware the ever decreasing quality of service from your local BMW dealer....
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