@DWill, I'm not surprised to hear this, after purchasing my CPO'd `03 ZHP, I took it in for its first service and minor warranty issues and asked them to make sure my MKIV was up to date too. When I picked up the car she said it was up to date, however, it was not, so basically they were just lazy. I decided it wasn't worth the hassle to me, so I read/burned/upgraded the system myself. No problems thus-far, now I'm about to upgrade to V31 after I mod it slightly...

I'd say since she's under warranty, try to update her yourself, if it doesn't work, take it in and say you have no clue what happened, lol...

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Marcus