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Originally Posted by haigha
Agreed.
I have a primarily Internet based business. We have one negative review and that was from a customer from NZ who didn't get his order (and eBay is 100% +ve). When we asked him why he left feedback without contacting us, he said he emailed us. We never received an email or it got lost in a spam filter somehow. Did we make an incident of it? No, we spent $70 on FedExing him a new order the same day we received the complaint even though he had chosen our free shipping option. We now have a happy customer who will refer more business our way.
This reveals why I will not buy from Jlevi either. He doesn't understand customer service the same way I do. If your site isn't clear and someone orders the wrong items:
1. Make the customer happy quickly.
2. Fix your site.
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Ended up with front and rears of the same...there is no link to purchase the regulators they are talking about and the stuff is not cheap...$40 a pair...
I just read what happened to KING with his lights...what a nightmare...you would have to be nuts to spend a dime with this guy....he should have thought about it that before telling people lies...if you tell people the truth going in and set expectations and exceed them you will always be better off....They told KING 24 hour turnaround that became 24 days...I would have went postal.
I am mad for him...
