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Originally Posted by rayxi
As for tipping/rewarding the SA I personally don't think it's a good idea. In many businesses where the individual has the authority to make judgement calls on matters of money there are code of ethics policies in place that address this. You could be putting your SA in a sticky situation and/or wind up insulting him/her. If you feel you must show your appreciation with a gift, make it a sharable office gift like a big box of gourmet cookies addressed to the service department. While wine is a terrific gift I wouldn't want them sipping it while they're working on my car.
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I'll agree, but based on the input of others here, my last 2 visits to the stealer I have given my SA a $25 Starbucks gift card (they have one within walking distance) and told him to buy everyone a round of coffee on me. I don't think this has paid off yet. I've gotten a Chevy Colorado and a Ford F-150 as Enterprise loaners so far and don't seem to be any better "taken care of" otherwise.
I think this will be my last BMW as long as I live in Northern VA. Nissan treated me like a king every time. Shouldn't BMW surpass Nissan for dealer service?
JV