I've had nothing but top notch sales and service from Towne BMW in Clarence, NY, a suburb of Buffalo. My sales guy is Dave Cochi, knowledgeable and helpful. The Parts guy is Mike Swaim, and his assistant Andy Izzo, and they never fail to satisfy me. Have made really good deals on accessories and wheel/tire swaps when the cars were new and before they ever left the shop. Service writer Adam Orzechowski is "my" guy, and greets me like I am his long lost brother. Have been in to chg oil and filter x2 (now 8800 miles), swap summers for snow tires, and to replace a bad circuit board in the BMW Assist computer.

I've thanked them all for the good service and their friendship, and have treated them like friends. I do stop in occasionally just to shoot the breeze, and have been known to take along a bottle of wine to share with them - just as friends sometimes do.

I couldn't be more satisfied. The 330i was my first BMW after years of lusting for one, and I was so satisfied with Towne and BMW that I bought the X to replace what was then my 6th consecutive Explorer.

I agree with the other comments above. They are people with feelings just like you and me. I try to treat them like I want to be treated. Also, I realize that a BMW is, after all, only a bunch of metal parts connected together, and that sometimes things go wrong. When they do, they are not the fault of the dealer . . . .

Treat them like people and that's the way you will be treated. Good luck.

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Sageriders
2011 328, Water [blue], Saddle
2006 X5 4.4i, Sterling Grey/Truffle, Premium, Sport, Cold, Rear, Adj. Ride Ht.
2005 X5 3.0, Sterling Grey/Black, Sport(Totalled!)
2002 330i, Grey-Green Met/Truffle Br. [Sold]