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Originally Posted by nupak
I have been observing the forum since October 2007, this is my first post.
I wonder if anyone has a case like this-
Purchased rims(20" - 227M) from MORRISTOWN and the rims were delivered damaged. I asked Morristown to retrieve the rims and handle their claim with FEDEX who is their agent as I had no transaction with FEDEX.
I initially OKed for a replacement but after almost a month of being "tricked and lead along"  I realize that I caught in the middle of Morristown's claim with FEDEX and my ability to get a replacment or just get back my money is dependent on Morristown's claim with FEDEX.
As anyone had such an experience and why should I be caught in the middle of MORRISTOWN's calim with their agent FEDEX. I explained to the parts rep. that I ahd no transction with FEDEX and paid all my monies to MORRISTOWN who have not delivered to me a good quality product that they promised when I made the payment.
Confused and (robbed)what should I do - contact BMW NA.  |
Sorry to hear of your trouble.
Scarily, this sounds like a scammer tactic (you may have read the posts about a Mercedes scammer) where the products are damaged (either in shipping, or the first place) and the seller delays the claim because of a multitute of reasons including the shipping company.
I would check first and foremost that you are indeed dealing with Morristown and it's not some scammer using them as a front.
I would also report this ASAP to your credit card company.
I would give a call to Morristown directly, ask to speak with the highest authority.
Report this to the Better Business Bureau. (bbb.org)
Good luck!