Thanks ALL
I must say all my prior orders from Morristown has been good with good discounts and that's why I kept going back to them. At no time initially I thought about a refund until in all correspondence the issue of the MORRISTOWN claim with FEDEX kept being mentioned and finally today I was told by the sales rep. that I will have to wiat until their calim with FEDEX is resolved...this was my final straw. Ordering over the phone really allows for you to be abused at times or not be able to make your physical presence be felt when you hear answers as I was given by the sales rep.
I have reported the matter to BBB and will follow the recommended approach by Erick C (24 hours per "senior authority" to make a decision is all you give them).
I would love to report the matter to BMW NA but don't have any info. as to how. I think it is good if they are made aware given that MORRISTOWN represents the image of BMW and should provide the service level commensurate with the high value of the vehicle that we purchase and BMW NA expect that we will receive in all their agents for service and parts interface.
Tomorrow I will try getting the parts manager then the parts director and onwards.