06-10-2008, 08:49 PM
|
|
Member
|
|
Join Date: Apr 2008
Location: Korea
Posts: 142
|
|
Quote:
|
Originally Posted by Penguin
I suppose it doesn't hurt to try and get BMW NA involved, but I don't see where it is their issue, e.g., if I ordered an HP computer from Fry Electronics mail order and it arrived from Fry's with shipping damage, I doubt that HP would consider it to have anything at all to do with them, but rather that it was a problem between the Vendor (Fry's), the Customer (me), and the shipping company that Fry's chose to use.
What am I missing here?
|
In this case, using your example, you want to order an HP computer so you go to Fry Electronics. Fry orders from HP (and then Fry will subsequently deliver it to you) but it arrives at Fry damaged. The problem exists for the shipping company because the damage occurred during the transaction between HP and Fry.
This is how I interpreted the problem
|