I also used to have a bug with my last Verizon cell phone. The Bluetooth sometimes would act a little strange when I connected it to the X5. Once I got my new BlackBerry last month, I never had the problem again. I would suggest you try pairing another phone to see if that is the problem.

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Michael

2008 BMW X5 3.0si
Space Gray/Black Nevada Leather/Bamboo Wood Trim
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2004 BMW 330xi