06-20-2008, 11:30 AM
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Member
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Join Date: Mar 2008
Location: Ottawa
Posts: 37
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Quote:
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Originally Posted by FSETH
and the saga continues...
Let me just go ahead and respond for Brent at this point. I think I have his standard canned comment down by now.
I have talked to Dan and refunds will be dispursed by the middle to end of next week. I have been out of the office lately, so please contact me via e-mail.
Brent
You guys have way more patience than I do. I would have reversed this charge on my card weeks ago. Stebro didn't deliver on ANY promises. Shipped late, not the quality they promised and now piss poor customer service. What a company.
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Unfortunately there is only so much I can do and what I could do I did. I take your comments somewhat personal, I know I should not but it’s hard not to. I am just as upset as most of you and I would make the argument that in most cases I am more upset.
I do pride myself on doing the best job I can and when things like this happen it make the whole company look very bad to say the least.
The real shame here is these systems do sound great and they do last with very few exceptions. I have talked with some MG and Triumph owners that tell me the muffler that was put on in 1974 is still there with no issues. As I mentioned before I have a performance company that deals with Mitsubishi and because of the sound quality I would not go anywhere else….no one wants to hear the typical “import” fart can mufflers I am sure you can all agree. Side note my Lancer Ralliart (not the EVO) put down 262WHP with our turbo kit from the stock 138WHP…..sorry had to toss that in here…
What you guys don’t know is how many times I put my job on the line over this project in order to get some people to take notice of what is happening here……so now FINALLY after almost getting fired a few times Stebro has produced what I promised in the first place (with the exception of the welded outlet pipes as Drod mentioned the sub contractor crapped the bed) is it too late for most yes I personally be very hesitant……I am hoping with this new “way” of doing things I can salvage this group buy……I am looking into a way where I can hold your funds “in trust” until the product is shipped and you are satisfied with your purchase….Only way I can think is the funds go to a local Lawyer……let me know what you think……
For you guys that are going to ask me if I am insane save it…..this is for the guys who want the best sounding system on the market and the system I promised in the first place….and the way is should have been done from the start…as I said it NOW all 304 Stainless polished pipes, 304 Brushed for the can and chrome tips….here are a few pics of the latest production run
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